Ordering Details
Options for Ordering:
- Order Online
- Email us at [email protected].
- Call us at 1.855.289.1441. Our Telephone Business Hours: Monday-Friday, 8:00 am to 4:00 pm Arizona time.
First, please bear in mind these important points:
- To ensure the quality of the living organisms, all insect-based orders are shipped via standard overnight except bumble bees.
- You will have the option to buy one-time or create a subscription.
- You may update or cancel your subscription by logging into your account, navigating to My Account > Subscriptions making the appropriate changes.
Payment Options
We accept a wide array of credit cards and PayPal payments.
Our Guarantees
Live Goods
We guarantee the organisms we ship within the United States including Alaska but not Hawaii or the territories to arrive alive and capable of performing as advertised. Claims, if any, must be telephoned in as soon as possible with the suspect unreleased organisms close at hand and treated as if alive (they may need to be returned and we may want to ask you questions or try a few things). Most times they are “resting” and we know how to “wake them up.” Really. This guarantee is only available to those receiving their biocontrol product via a delivery means which results in an overnight-only transit period, whether the shipment is made by ground or air. There are a few exceptions to this: international shipments, including Canada, are not guaranteed at all. Please note: we cannot be responsible for live insect shipments left unattended by the delivery service. Please make arrangements as needed (ie. neighbor or delivery to work address) if you cannot be at home at time of delivery.
Other Goods
Guarantees of our IPM products offered by manufacturers will be extended where feasible, otherwise our standard guarantee is to allow the return of new, unopened, unused goods within a reasonable period of thirty days for a refund, credit, or exchange. Shipping costs are not refunded or credited. Exchanges, depending on the reason, may be subject to additional shipping.
Shipping Details
Online Ordering Information
Special Note: Biocontrols are considered special order items that are unique in many ways — such as being alive. There are special considerations when ordering this type of item. Please take a moment to be informed about these matters before placing a biocontrols order.
Perishables
Biocontrols require an expedited shipping means. By default, UPS Next Day Air will be used but Fedex is also available. Certain products may also ship USPS.
Drop-shipped Items
Some biocontrols (ie. bumblebees) are drop-shipped separately and carry a separate shipping charge.
Non-perishables
In stock hard goods will ship via UPS Ground, typically the day they’re ordered, unless it’s really late in the day.
Delays
Biocontrol shipments will normally go out Monday through Wednesday. If they cannot, for some reason, we will try to contact you with an update. There is an exception to this, though: If the scheduled shipping week coincides with a US holiday, an extra day will be necessary, which means many items will be delivered on Friday, without an update. Saturday delivery is available but carries an extra charge.
Disclaimer
Efficacy is not guaranteed and our recommended release rates are not concrete. User results will vary. Use of the biocontrols and IPM products is done solely at your own risk. Product manufacturer(s), insectaries, importers, shippers, distributors, affiliates, and associations will not and cannot be responsible for damages, direct or consequential, resulting from the use or handling of these products. The act of ordering serves as acknowledgment of this disclaimer and all sales policies.